Repair terms

Warranty

Every repair is covered for 30 days on the parts we installed and the labor we performed, from the day you get the device back. If the same problem comes back, bring the device in and we will make it right at no charge.

The warranty does not cover new physical damage, new liquid damage, a cracked screen after the repair, software problems, or a device that has been opened by someone else after we worked on it.

Before we start

Diagnosis is free and we will tell you the price before we begin. We never start a repair without your OK. If we open the device and find a second problem, we stop, contact you, and wait for your approval before going any further.

Water damage is the one exception: the diagnostic fee covers the teardown, ultrasonic cleaning and board inspection, and it is charged whether or not you go ahead with the repair. If you do go ahead, it comes off the repair price.

Back up your data

Back up your device before you hand it over. Repairs sometimes require a factory reset, and some failures make data unrecoverable no matter what we do. We are not responsible for lost photos, contacts, messages, apps or any other data.

Your passcode

We usually need to unlock the device to test that the repair actually worked. You can give us the passcode or you can be present while we test it. We use the passcode only to test the repair, and we delete it from our records when the repair is closed.

Parts

We source the best parts we can get for the device in front of us. Some parts are original manufacturer, some are high-quality aftermarket, depending on the device and what is available. Ask us and we will tell you exactly what is going into your device.

On some newer models the manufacturer's software will show a parts or service notice after any repair that is not done by the manufacturer. That is a software message from the manufacturer, not a defect in the repair.

Pickup, delivery and at-home service

For pickup and delivery, we photograph the device with you present at pickup and again at drop-off, and both of you sign off on its condition. The service fee covers both directions within our service area.

At-home repairs are done in your home or at your car, which is not a controlled workspace. We will tell you honestly if a repair should not be done on site, and some repairs are workbench-only for that reason.

Someone 18 or older must be present to hand over and receive the device.

Payment

Payment is due when the repair is finished and the device is returned to you. We do not require prepayment for standard repairs. For special-order parts we may ask for a deposit that covers the part.

Devices left with us

If your device is finished and we cannot reach you, we will keep trying by phone and text. Devices left with us for more than 60 days after we notify you that the repair is complete may be treated as abandoned and disposed of to cover the cost of the repair and storage. We do not want to do this - please just answer the phone.

The device has to be yours

By leaving a device with us you confirm it is yours, or that the owner has authorised you to have it repaired. We record the IMEI or serial number of everything that comes in. If a device is reported lost or stolen we will not return it, we will not repair it, and we will cooperate fully with law enforcement.

Turn off Find My and remove your account

Before you hand the device over, turn off Find My iPhone, iCloud Activation Lock, or Google account protection. We cannot test a repair on a locked device, and on some models we cannot even complete the repair. If you leave the lock on, the device comes back untested and the warranty on that repair does not apply.

Devices that may not survive the repair

Some devices arrive already damaged in ways that cannot be seen from the outside - previous water exposure, a previous repair done badly, corrosion, or a board that is already failing. Opening or heating a device like that can be the last thing it takes. We will tell you if we think a device is at risk before we start, but by agreeing to the repair you accept that a small number of devices do not come back working, and that we are not liable when that happens.

Water damage is never guaranteed

Liquid damage is corrosion, and corrosion keeps going. A device we bring back to life can fail again days or weeks later for reasons nobody can predict. Water damage work is not covered by the 30-day warranty and is done on a best-effort basis.

How long it takes

Times we quote - including the same-day and turnaround promises on this site - are honest estimates, not guarantees. Parts arrive late, a screen turns out to be the wrong revision, a second fault shows up underneath the first. We will keep you updated by text, and you can cancel at no charge if a delay does not work for you.

Pickup, delivery and at-home appointments

Someone 18 or older has to be there at the agreed address to hand over and receive the device. If nobody is there when our driver or technician arrives, we may charge the service fee for the wasted trip. Please text us if plans change - we would much rather move the slot.

Phones we sell

Used phones are sold as tested, working, and unlocked unless the listing says otherwise. Every phone we sell carries our 30-day warranty on hardware faults. That warranty does not cover damage after you take it - drops, cracks and liquid - and it is not a satisfaction guarantee. Bring the phone back within 7 days in the same condition and we will exchange it or refund it; after that the 30-day hardware warranty is what applies. Battery health is stated on the listing where it matters and is not itself a fault.

Game consoles

Consoles are quoted after a free diagnosis, because the same symptom can be a quick clean or a board-level repair. We do not work on consoles that have been modified or have unofficial firmware, and we are not responsible for account bans, lost save data, or digital licences.

We can decline work

We may refuse or stop a repair - for example if the device is unsafe, has a swollen battery, has already been opened badly enough that we cannot guarantee an outcome, or if we cannot source a part. If we have not started, there is no charge.

Limits

Our maximum liability for any repair is the fair market value of the device at the time you brought it in, or the amount you paid us for the repair, whichever is less. We are not liable for indirect losses such as lost business, lost income or lost data.

Which law applies

These terms are governed by the laws of the State of Texas, and any dispute belongs in the courts of Tarrant County, Texas.

Last updated: October 3, 2026